Available courses

HANDLE OFFICE CORRESPONDENCE

This unit specifies competencies required to handle office mail. It includes handling incoming mail, handling outgoing mail, handling electronic correspondence and maintaining mail room equipment.

HANDLE CUSTOMER CARE DUTIES

This unit describes the competencies required to manage front office operations. It involves maintaining office etiquette, maintaining office reception area, handling organization visitors, maintaining official diary, handling official appointments and maintaining clients’ records.

HANDLE OFFICE ERRANDS

This unit covers the competencies required to handle office errands. It involves
delivering, collecting organization’s documents, purchasing office supplies and
maintaining evidence of deliveries and purchases done.
This standard applies in business industry.